How Crest Nicholson achieved a 66% uplift in website conversion rate with SmartChat.
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SmartChat uplift in website conversion rates.
of chats converted to qualified leads.
sales cycles by converting chat inquiries to inbound calls using SmartChat's Instant Connect feature.
"Our 2-week trial demonstrated the effectiveness of SmartChat, with a remarkable 66% increase in website conversion rates.
This has resulted in high-quality leads that have impressed our sales team.
In my experience, SmartChat is the best chat tool I have come across"
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Let’s take a look at their goals for 2024
With mortgage hikes across 2023 and 2024 causing lengthened sales cycles and difficulties driving new leads, the Crest Nicholson team knew they needed to look for options to reverse the impact on their bottom line. The hurdles they needed to overcome included: Increasing lead volumes, Driving quality leads, Improve customer experience.
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94% of our trials turn into long-term customers
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Overcoming the scepticism.
Initially sceptical, the Crest Nicholson team had reservations about whether SmartChat could truly enhance the customer experience during visitor interactions.
As the trial progressed, these concerns were alleviated when SmartChat's human-to-human approach produced high-quality interactions that matched the brand's tone of voice.
This instilled confidence in their ability to drive both quality and quantity of leads.
In just two weeks after implementing SmartChat's trial on the Crest Nicholson website, we observed a surge in lead quantity and quality. Additionally, chat transcripts equipped their sales team with all the necessary information to close deals successfully.
SmartChat uplift in website conversion rates.
of chats converted to qualified leads.
sales cycles by converting chat inquiries to inbound calls using SmartChat's Instant Connect feature.
AI finds the moment. Humans convert.
Every click costs.
Make every one count.
SmartChat turns your existing traffic into conversion uplift you can prove, and we'll prove the uplift before you pay a penny.
More qualified leads
Conversion rate vs bots
Trial success rate
Convert more of the traffic you already have
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