Antares Homes Case Study

How Antares Homes boost website conversions by 20% during after hours.

Increase in website conversion rates

Increase in total website enquiries

Captured quality leads outside business hours

"Having SmartChat capture leads after hours was a game changer. We saw a 20% increase in our leads conversion during after-work hours with SmartChat.

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Additionally, the pay-per-lead model was a significant win, as it allowed us to manage our budget effectively and only pay for results."

Carrie Davis

Marketing Manager

Life before SmartChat: Business priorities and challenges faced.

Before partnering with CommVersion and implementing SmartChat, Antares Homes had a highly qualified online sales consultant (OSC) team effectively converting leads during business hours.

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However they identified an opportunity to further optimize their lead capture by addressing challenges such as:

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Missed opportunities

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Prospective customers browsing the website after-hours weren't converting due to the absence of immediate, personalized interaction

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CPA optimisation

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Antares Homes sought to reduce their cost-per-acquisition (CPA) while optimizing marketing spend and boosting overall profitability.

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Better lead management

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Antares Homes needed a solution to handle customer inquiries effectively and ensure a seamless handover to their online sales consultant (OSC) team.

2 million+ leads generated

94% of our trials turn into long-term customers

Let's look at what makes SmartChat different.

SmartChat combines the best of data-led technology with human-powered live chat to increase website conversion rates by 30% +, over and above generic live chat tools, whilst providing high-quality on-brand experiences.

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Configured and managed specifically for each customer, SmartChat provides a 100% ‘done-for-you’ live chat solution designed to identify, engage, qualify and convert high-value prospects who are showing signals that they will otherwise leave your website without enquiring.

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Integrating effortlessly with your website, SmartChat offers a unique opportunity to move the needle on the metrics that matter quickly and without up-front cost.