Avery Group Case Study

Avery Group drives up enquiries by 140% in under 7 months.

Additional leads generated every month.

Website conversion rate increase in one month.

Human-led website visitor engagement.

"SmartChat enquiries are unique because they convert much faster, which is a massive positive for us.Initially, we were concerned that we might push leads we would have normally received into SmartChat. Instead, we discovered that the number of leads from our website increased significantly.”

Sadie Deveraux

Marketing and Communications Director

Avery Group needed a best-in-class solution to generate more enquiries and drive revenue growth.

Avery, which manages over 100 care homes and 4 retirement villages, faced the challenge of high website traffic, often resulting in missed opportunities during off-hours.

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Avery had an ambitious target to turn this around and drive up customer experience and enquiry rate, which led them to start looking for a best-in-class marketing solution to help them.

2 million+ leads generated

94% of our trials turn into long-term customers

Transforming retirement living with chat excellence.

Avery Group is a leading provider of residential, dementia, and nursing care homes, operating over 100 care homes and four retirement villages. They focus on high standards of living and resident well-being.

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Avery Group uses live chat to enhance customer engagement, ensuring website visitors feel valued and heard while providing consistent and personalised support.