Cambridge Homes Case Study

"We switched to SmartChat and increased our online lead gen by 40 - 50%"

Increase in website conversion rate.

lead volume driven through the website.

Coverage means they never miss an opportunity.

"Before switching from the AI-led bot to SmartChat, we were hesitant to try it out. We worried about how someone outside of Cambridge could possibly engage customers in the way we envisioned for our brand.

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However, the results from the trial period completely won us over. Our online leads coming through the website increased by a significant margin – between 40 and 50%. That's a fantastic outcome!"

Janie Ginn

Online Sales & Marketing Coordinator

Life before SmartChat: Business priorities and challenges faced.

Our main business priority was to improve our lead generation efforts and capture high-value leads online, all while keeping marketing spend in check. Before partnering with CommVersion and implementing SmartChat, we relied on a simple, cookie-cutter chatbot with limited functionality. As we expanded into more online communities, this approach became ineffective due to these challenges:

2 million+ leads generated

94% of our trials turn into long-term customers

Let's look at what makes SmartChat different.

SmartChat combines the power of data-driven technology with personalized live chat to significantly increase website conversion rates compared to generic live chat tools.

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This fully managed solution provides high-quality, on-brand experiences for your customers.SmartChat is specifically configured and managed for each client, offering a "done-for-you" approach. It identifies, engages, qualifies, and converts high-value prospects who are likely to abandon your website without inquiring.

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The effortless integration with your existing website allows you to quickly improve key metrics without any upfront costs.