Vita Student Case Study

How Vita cut lead costs & increased website enquiries with SmartChat.

Increase in website conversion rate.

Additional high-quality leads per month.

Improved website experience.

"With SmartChat, we broke our record for bookings generated through live chat enquiries.The seamless integration improved our lead generation and booking process, while the 24/7 availability and Instant Connect feature allowed us to provide faster, more efficient support, enhancing both the customer experience and our results.”

Ben Chubley

PPC Manager

Vita’s top priority: Boost enquiries and capture high-quality leads.

With rising competition and increasing demand for a better online experience, Vita Student set out to enhance lead generation and communication.

‍

The goal was clear: increase enquiries and generate higher-quality leads. However, engaging with students proved challenging, as each had unique needs and preferences, requiring seamless, personalised communication.

‍

To achieve this, Vita needed a reliable, 24/7 human-led chat solution. Consistent, on-brand communication was essential to meet student expectations and efficiently convert enquiries into bookings.

2 million+ leads generated

94% of our trials turn into long-term customers

Revolutionising student living with SmartChat.

Vita Student, a leading provider of high-quality, all-inclusive student accommodation, is committed to enriching the university experience for students.

‍

By leveraging SmartChat, Vita Student has redefined its approach to lead generation. This solution enables personalised interactions and real-time support, ensuring prospective tenants receive prompt assistance while creating a seamless and engaging experience throughout the enquiry process.