Live chat that finally delivers

95% of high-value leads leave your website without enquiring. We use behavioural data, AI, and specialist human agents to give those leads a chat journey that converts.

What SmartChat delivers: measurable, incremental, always-on results.

20–30% more qualified leads

Proven uplift from existing traffic, with no extra ad spend.

5× higher conversion than AI-only chat

AI Assist with trained agents delivers real, measurable results.

94% of trials become customers

Consistent, repeatable ROI across the sectors we serve.

Fully managed, 24/7 coverage

Proven uplift from existing traffic, with no extra ad spend.

Trusted by leading brands

From property and travel to automotive and home improvement, SmartChat delivers results where conversion matters most.

36%Uplift in overall site conversion rate

Over 500 additional qualified leads each month from existing traffic.

28% increase in qualified site conversions.

3 times higher lead-to-booking conversion.

Over 30% increase in qualified website leads.

34% Increase in Web Conversion Rate.

The traffic's there. You're just not converting it.

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Marketers spend more than ever to drive clicks, but most visitors still bounce.
Forms leak. Bots frustrate. CRO tweaks only shuffle the problem.

SmartChat was engineered to deliver incremental leads you'd otherwise lose — with results proven across every sector we serve.

This isn't your CRM's free chatbot. It's live chat built to convert.

From click to qualified lead in one seamless journey

Most live chat tools don't improve lead generation because they treat chat as a standalone tool. Real results come from a connected system where every part works together to capture, qualify and connect high-value leads in real time.

Target

SmartTargeting identifies high-value visitors likely to leave and engages them before they go.

Why it matters: More incremental leads from your existing traffic.

Engage

Human-led Chat with AI Assist combines real persuasion with quick, accurate responses.

Why it matters: Converts 5× more qualified leads than bots.

Handoff

InstantConnect connects qualified prospects to your sales team in real time, by phone or calendar booking, so hot leads never cool.

Why it matters: Faster speed-to-lead and more deals closed.

Integrate

CRM and GA4 integrations push leads straight into your stack with full tracking.

Why it matters: No manual handling and clear attribution.

Attribute

Dashboard and reporting show exactly what's working and where your leads come from.

Why it matters: Measurable ROI and better alignment between marketing and sales.

Deliver

Fully managed and always on.

Why it matters: No extra headcount, no effort for your team.

AI finds the moment. Humans convert.

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What our customers say

+36% conversion rate

"SmartChat is the first chat solution that’s actually delivered for us. We’re now getting qualified leads in real time through real human conversations, 24/7 - without having to staff it ourselves or rely on bots that never really worked.

The Instant Connect feature is a personal favourite. It takes visitors from live chat and connects them to our sales team over the phone in real time, helping us achieve conversion rates in line with our other digital channels. That’s something we’ve never had from chat before.”

~ Sales Director at Scott Dunn

See how SmartChat converts for teams like yours

It's not about more tools. It's about more qualified leads.

Select  Car Leasing

28% increase in qualified site conversions.

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Cala Homes

Over 500 additional qualified leads each month from existing traffic.

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Panache Cruises

3 times higher lead-to-booking conversion.

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Built for industries where performance matters

SmartChat is built for complex, performance-driven sectors where every qualified lead counts. From homebuilders to healthcare, we help marketing and sales teams capture incremental, high-quality leads from the traffic they already have.

Home Builders

Cala Homes generated over 500 additional qualified leads each month from existing traffic.

Estate Agents & Brokers

+25% uplift in qualified website leads (William Pitt Sotheby's International Realty).

Automotive

500+ extra monthly lease enquiries (Select Car Leasing).

Travel

+37% increase in site conversion outside business hours (The Thinking Traveller).

Healthcare

30× ROI following the introduction of SmartChat (New Victoria Hospital).

Movers & Storage

+350 new leads per month (Meathead Movers).

Legal & Professional Services

31% increase in qualified enquiries (USA Corporate Services).

Home Improvement Services

Over 1,000 incremental qualified website leads each month (Fisher Future Heating).

Why SmartChat outperforms the rest

SmartChat is built for complex, performance-driven sectors where every qualified lead counts. From homebuilders to healthcare, we help marketing and sales teams capture incremental, high-quality leads from the traffic they already have.

The Old Way

Traditional approaches

SmartChat

AI precision meets human persuasion

Forms leak
Captures high-value visitors before they bounce
Bots frustrate
Humans convert 5× more qualified leads
CRO tweaks shuffle the problem
Delivers incremental leads you'd otherwise lose
Generic chat stops at conversation
Qualifies, connects and converts
DIY chat teams struggle to scale
Runs 24/7, fully managed with no headcount

SmartChat doesn't just chat. It converts.

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Everything built to deliver conversions, not just conversations

SmartChat combines the tools, data and people you need to turn missed clicks into measurable conversions.

SmartTargeting

Identifies when high-value visitors are about to leave, capturing leads you'd otherwise lose.

AI + Human Persuasion

Prospects are 5× more likely to share contact details with a real person, while AI ensures fast, accurate, on-brand responses.

InstantConnect

Hot leads are routed to phone instantly, boosting speed-to-lead and downstream close rates.

CRM Integration

Leads flow automatically into your CRM and follow your existing workflows, with no manual input or disruption.

Attribution & Campaign Tracking

Tracks every lead and campaign in GA4 and Google Ads for full visibility, no reporting gaps.

Fully Managed Delivery

Zero setup. We handle onboarding, optimisation, and reporting through your existing integrations or the CommVersion dashboard.

Build your package

94% of our qualified trials turn into long-term customers.

Packages that scale with you

Flexible, performance-based options for every growth stage. From pilot to enterprise rollout.

SmartStart

For smaller teams or single-site pilots (typically < 20K monthly visitors)

Fastest way to prove ROI. Quick setup, no dev work required, and fully managed from day one. Ideal for demonstrating uplift before committing wider budget.

  • Prove ROI quickly with no internal development
  • Fully managed from day one
  • Perfect for pilot or proof-of-concept phases

SmartEnterprise

For large, high-traffic, or multi-site brands (typically > 100K monthly visitors)

Built for scale and governance. Fully ISO-certified, GDPR-compliant, and integrated across multiple business units — with advanced reporting and centralised performance oversight.

  • Enterprise-grade security and compliance (ISO, GDPR)
  • Centralised performance oversight across markets
  • Advanced reporting for multi-brand visibility
See if you qualify for trial
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Packages that scale with you

SmartChat turns your existing traffic into qualified, measurable leads, and we'll prove it before you pay a penny.

94% of trials become long-term customers. No setup costs. No long-term lock-in.